Vehicle Recovery – Blackhall

If your car or van breaks down anywhere in the North East, we can arrange recovery to get you and your vehicle somewhere safe.

What to Do If You Break Down

1. Try to get your vehicle somewhere safe first, away from moving traffic if you can
2. Put your hazard lights on.
3. Once you’re safe, give us a call and let us know where you are and what’s happened. We’ll arrange recovery to bring your vehicle to us, or to another safe location if that’s more practical, and talk you through what happens once it arrives.

Recovery Across the North East

Our recovery service stretches across the North East, and we can reach breakdowns in and around the Blackhall area quickly. Wherever you’ve broken down within our coverage area, get in touch, and we’ll let you know what to expect and roughly how long recovery is likely to take.

What to Have Ready When You Call

Having a few details ready speeds things up considerably.

• Your registration number
• Your exact location or the nearest landmark
• A brief description of what’s happened

All this will help us arrange the right kind of recovery. If you’re not sure exactly where you are, checking a map app, like Google Maps or What3Words, on your phone is usually quicker than trying to describe the road.

RAC Approved

As an RAC Approved garage, we’re held to a recognised standard for the way we look after customers, recovery included. That’s worth knowing when you’re stood at the roadside deciding who to call, since it means the service you receive is backed by more than just our own word for it.

What Happens After We Recover Your Vehicle

Once your vehicle is back with us, our technicians will assess what’s wrong and talk you through it in plain terms, without any pressure to agree to work on the spot. You’ll get a clear price for any repair before we start, and if your car or van needs to stay with us for longer than expected, we’ll keep you updated rather than leaving you guessing.

Accident Recovery as Well as Breakdowns

Recovery isn’t only for mechanical faults. If you’ve been involved in a collision, we can also arrange recovery of your vehicle, and our team can advise on next steps once it’s with us, including any repair work that’s needed to get it safely back on the road.

If you’ve broken down, call us straight away on 0191 586 3611, and we’ll arrange recovery as quickly as we can. For general enquiries about our recovery service, you can also contact us online.